User Guide

【Shipping Method & Fees】 

1. Courier: "Yamato Transport"

2. Shipping Methods & Fees

Delivered via one of the following methods.
・Shipping method depends on the items and quantity.
・Free shipping offer: Orders totaling 10,800 yen (tax included) or more


■ Nekopos (Mail delivery): Flat rate nationwide 385 yen (tax included)

Delivered to your mailbox (No time designation available *Usually arrives the day after posting)
・For 6 or fewer individual boxes.
・6 Basic seeds (6-kind set, free shipping)

■ Takkyubin (Courier service, standard temperature): For 7 or more individual boxes.
Click here for details on courier shipping fees


【Payment Methods】
You may choose from the following 5 options.

 ① Credit cards, etc. (listed below) / Payment processing fee: Free



② PAYPAY


③ Convenience Store Payment (Prepayment) *Ships after payment is received
Pay at the convenience store counter using the number issued after placing your order. *Fee: 220 yen.

④ Bank Transfer (Prepayment) *Ships after payment is received
Transfer to the account provided after placing your order. Items will be shipped after payment is confirmed. *Bank transfer fees are separate.

⑤ Paidy (Deferred payment)

Pay via the convenience store or bank transfer options above.
Payment processing fee: From 0 yen *Depends on payment method (see below for details)

Fees for using Paidy depend on the payment method:
① Convenience store payment: 356 yen (tax included)
② Bank transfer: Bank transfer fee
③ Direct debit: Free

【 About Paidy】
A payment service for e-commerce sites that allows you to easily pay later with just your smartphone (no credit card required).

The only information needed for Paidy payment is your email address and mobile phone number. You can pay via convenience store or bank transfer, and unlike regular convenience store payments, you can receive the items before paying for them.

Select Paidy as your payment method on the online shop, enter your email address and mobile number, and enter the 4-digit authentication code received via SMS to complete your purchase.

You will be notified of the billed amount via email and SMS between the 1st and 3rd of the following month, and you must pay by the 10th of that month via convenience store, bank transfer, or direct debit.


【Gift Options】

■ Gift Wrapping (Free) *Same as in-store

Boxes are stacked and finished with a translucent paper band (available for 1 to 8 boxes).

*To reduce paper usage, we use this type of simplified wrapping (we do not offer full wrapping paper). We kindly ask for your understanding.



 ■ Noshi (Gift Tag) & Kakegami (Cover paper) (Free)
You can select these on the checkout page.
Please specify whether or not you would like names added in the "Order Notes" after adding items to your cart.
*For deliveries, you can confirm the sender's name on the shipping label.




 

■ Gift Bags

We offer dedicated gift bags. When adding items to your cart, you can select the appropriate size.

Click here for the gift bag list

【Cancellations & Returns】

■ Cancellations cannot be accepted after the order has been shipped due to customer preference.

■ Due to the nature of the products (food items), we cannot accept returns based on customer preference.


■ Defective or Incorrect Items

In the event of defects or damage caused by us, please contact us by phone, inquiry form, or email within 3 days of arrival. We may not be able to accommodate requests after this period.

*Shipping fees for returns will be covered by us.


＜Return/Exchange Procedure＞
Please contact us via the chat at the bottom right of the website (this is the fastest method) or through the contact information below, and return the items via cash-on-delivery. After confirming our stock, we will exchange the item for a new or equivalent one.

Phone: 075-841-8844
Email: contact@shuka-kyoto.jp

＜Return Address＞
SHUKA / Torokuya Co., Ltd.
604-8856
3-1 Mibu Nishiootake-cho, Nakagyo-ku, Kyoto